Questions?
We'd love to help you out! Check out our FAQ section for quick answers! If you need further assistance, reach out via live chat or fill out the contact form!
FAQ
What is your delivery time frame?
Our delivery time frame is typically 2-3 working days, so please allow our team, warehouse and logistic to pack, pick up and deliver to you within this timeframe.
Your order will be sent via door to door courier, and it should reach you within 3 working days (excluding Public Holiday).
Rest assured that all orders are trackable.
Do you offer free shipping?
Yes, we offer free shipping for orders above $25!
What payment options do you accept?
We accept MasterCard, Visa, Grabpay, ShopPay, BNPL Atome, Union Pay, Amex.
Do you offer any installment plans or Buy Now Pay Later options?
Yes, we offer Buy Now Pay Later option via Atome, which allows you to split your purchase into 3 interest-free payments.
Can I track my order?
Yes, once your order has been fulfilled, you can contact us via live chat or email us to receive a tracking number to track your package.
What is your return and exchange policy?
We have a 7-day return and exchange policy. Please refer to our Return and Exchange page for more information.
Are your products vegan and cruelty-free?
Yes, all products from Pixiepax are vegan friendly and cruelty free as our co-founders are vegan themselves!
Are there any promotions available?
Yes, we have promotions and discounts available from time to time. Please sign up to our Mailer, Telegram broadcast and Social Media to stay updated on the latest offers!
We promise you there will be NO spam.
How can I contact your customer support team?
You can reach our customer support team through our live chat feature or by filling out the contact form below.
We are available 24/7 so you can expect to receive a reply within 24 hours!
Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.